Medical Office Administration

PROGRAM OBJECTIVES

The Medical Office Administration diploma provides students with the basic knowledge, skills, and work experience needed to become permanently employable in various medical settings.

Skill development is delivered in three areas:

Comprehensive medical administrative knowledge, including medical language, transcription, and medical office procedures.
Full range of computer and office skills, including current software applications, keyboarding skills of 40 wpm, general office management and accounting.
Customer service, personal and professional development.

THE PROGRAM WILL PROVIDE

The comprehensive background to provide medical administrative support to all areas and levels in a medical setting.
The understanding to serve as the contact individual for the office, in person and on the telephone.
The ability to screen patient related telephone calls, respond to inquiries and provide appropriate direction.
The skills to transcribe medical consultation letters and reports.
The background to administer financial and accounting duties such as processing transactions, paying bills, completing deposits, and maintaining the ledger.
The knowledge to set-up and maintain office/patient filing system; verify, process and update data.
The training to maintain a computer-based appointment calendar.
Personal and professional development and customer service.

Program: MOA

Program Category: Healthcare
Credential: Ontario College Diploma

Method of Delivery:
Integrated Learning™ System training facilitated by Academy of Learning College facilitators.

Length: 40 weeks
Duration: 1 year

Location: Mississauga and Kingston Campuses

Graduation requirements:
Students must achieve a 75% average to obtain the diploma.

Credit Articulation with Georgian College:
Students who successfully complete the MOA program by maintaining a 60% pass rate in each course, achieve an overall score of 6.0 in the IELTS, and satisfy Georgian College entry requirements, will be permitted to enter directly into Semester 3 of the 2-year Diploma in Office Administration –Health Services at Georgian College.

Career Opportunities:
Medical Office Administrators work in doctors’ offices, hospitals, medical clinics, pharmaceutical companies, government health agencies, and a variety of other medical office settings. They are integral members of the healthcare delivery team and perform many administrative and some basic clinical procedures. Typical job titles include Medical Office Assistant, Medical Secretary, Medical Stenographer and Secretary Ward.

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Duration: 45 weeksHours: 1025

The Healthcare sector of the economy is booming and producing employment opportunities at an unprecedented rate. New opportunities are being created in all spheres of this fast emerging Sector.

Medical office Assistant encompasses all individuals who plan, direct, coordinate, and supervise the delivery of healthcare. MOA program is designed to provide employment-ready, comprehensively trained graduates. Successful graduates will be eligible to achieve the CMAP – Certified Medical Assisting Professional designation in addition to their diploma. These graduates are fully qualified to work in a hands-on administrative / clinical support capacity in any medical field.

Program is designed to give the student maximum edge, leading to better Employment opportunities and job satisfaction.

Academy of Learning Mississauga prides itself on very high employability rate in this program.With small class sizes ranging from 8 to 10 students only, students get hands on training in their computer and instructor led training.

Added to that 4 weeks of Practicum Placement, adds the extra “real world Skills” to our students resume, making them better prepared to be job ready.

Emphasis is placed on medical terminology, Physiology and anatomy, Medical terms, medical transcription and medical office procedures. In addition, the program fosters the development of interpersonal skills, organizational effectiveness, and communication skills necessary to function in a medical environment.

Career Opportunities

Medical Office Assistant
Hospitals
Insurance Companies
Health Care Facility

Graduates of this Medical Office Assistant program can expect to find employment in a variety of settings including private medical clinics; Community Health Units; hospital departments such as Admissions, Out-Patient Clinics, Emergency, Radiology, or as a ward clerk or surgical booking clerk ;radiology clerk nursing homes, palliative care facilities, or senior citizens’ residences; medical transcription departments/facilities; private veterinary clinics; medical specialty offices; Dental offices midwifery clinics; medical supply companies; Chiropractic or Physiotherapy clinics; and insurance companies dealing with medical insurances.

ADMISSION REQUIREMENTS

Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and can follow instructions. Applicants whose first language is not English must provide proof of English proficiency.
An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program. Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

DUTIES AND RESPONSIBILITIES

Serve as the contact individual for the office, both in person and over the telephone.
Screen patient-related phone calls, respond to inquiries, and provide appropriate direction.
Provide administrative support to the director of the facility.
Provide clerical support to the nursing department.
Transcribe medical consultation letters and reports.
May supervise, train and coordinate the work of junior office staff (i.e., temporary office assistants).
Administer financial and accounting duties, such as processing transactions, paying bills, completing deposits, and maintaining the ledger.
Set-up and maintain office/patient filing system (i.e., verify, process, and update data).
Manage records and store information efficiently.
Maintain computer-based appointment calendars.

REQUIRED SKILLS AND PERSONAL ATTRIBUTES

Attributes of a successful Medical Office Administrator include knowledge of doctors’ general office procedures, transcription, and proficiency in medical terminology.
Medical Office Administrators require good written and verbal communication skills, strong word processing skills, the ability to multi-task and prioritize, and strong organizational skills.
They should be detail-oriented, dependable, flexible, and able to maintain confidential information. Excellent interpersonal skills and being a team player are very important in this role.
Medical Office Administrators should also possess a pleasant and professional telephone manner.

COMPETENCIES UPON COMPLETION

Core Courses

Keyboarding -Minimum 40 words per minute (WPM)
Operating Systems -Basic level of proficiency in a Windows operating system
Word Processing -Intermediate level of proficiency in Microsoft Word
Spreadsheets -Basic level of proficiency in Microsoft Excel
Database Management -Basic level of proficiency in Microsoft Access
Job Readiness/Employability Skills -Job Search and Résumé Writing
Accounting -Sage 50 Premium Accounting
Office Skills -Basic level of proficiency in Microsoft Outlook and Basic Bookkeeping Level 1
Business Skills -Business Correspondence Levels 1 and 2, Business Math, Customer Service, Grammar Essentials for Business Writing, and Workplace Success/Intrapreneurship
Help Desk & Call Centre -Telephone Communication Skills
Healthcare -Learning Medical Language, Medical Office Procedures, Medical Transcription, and EHR, Billing and Coding

Medical Office Administration

Career Opportunities

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