PC Support Specialist

PROGRAM OBJECTIVES

The PC Support Specialist Diploma program prepares students to effectively manage the problems they may encounter when supporting personal computers in a business environment. It provides in-depth knowledge of both computer hardware and software.

Students gain experience by performing hardware configuration-related activities. The program prepares students for the following industry certification exams: CompTIA A+, CompTIA Network+, CompTIA Server+. Successful student may choose to progress to advanced qualifications such as MCSA, MCSE, or MCITP.

DURATION: 47 weeks

THE PROGRAM WILL PROVIDE

The necessary skills to provide technical support to end users within a small to medium size business.
The ability to troubleshoot hardware and software problems.
An understanding of how to replace and install new computer hardware.
The knowledge to support all aspects of computer software applications and operating systems.

ADMISSION REQUIREMENTS

Grade 12 or equivalent or Mature Student Status. Courses are open to any applicant who possesses a good command of the English language and can follow instructions. Applicants whose first language is not English must provide proof of English proficiency.

An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.

Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.

CAREER OPPORTUNITIES

Hardware Installation Coordinator
Network Administrator
Network Support Technician
Local Area Network (LAN) Administrator
Local Area Network (LAN) Technician

PROGRAM NOTES

Anticipated salary: C$33,707 – C$72,311 (Information from PayScale Canada)
Program Category: IT

Program Syllabus: Click to Download

This program prepares students to deal with the problems they may encounter when supporting Personal Computers in an office environment. It provides in-depth knowledge of both computer hardware and software and prepares students for the CompTIA A+ Certification with IT Technician Designation exams. Students will have practical hands-on experience in troubleshooting computer problems and assembling a computer.Successful students may choose to progress to advanced qualifications such as MCSE or MCSA, which are in high demand.

Career Opportunities

Skilled PC Support Specialists are in high demand in today’s highly skilled environment. Virtually all organizations with multiple computers require the skills of PC Support Specialists who can become invaluable members of a management team.

Duties & Responsibilities

Providing technical support within small to medium sized offices.
Troubleshooting hardware and software problems.
Replacing and installing new computer hardware.
Keeping up-to-date on new trends in personal computing.
Must be proficient in all aspects of computer software applications and operating systems.
Must have in-depth knowledge of how computer systems work.